Política de reembolso

Returns
We offer a 14-day return policy from the date you receive your item. To be eligible for a return, the item must be:

• New and unused

• In its original packaging

• Accompanied by a receipt or proof of purchase

To start a return, please contact us at pchinfo@pchobbies.com. Returns must be approved before being sent to:

Pacific Coast Hobbies
1747 Pacific Coast Highway
Lomita, CA 90717

Items sent without prior return authorization will not be accepted.

 

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Damages & Issues
Please inspect your order upon arrival. If it’s defective, damaged, or you received the wrong item, contact us right away so we can make it right.

 

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Non-Returnable Items
We do not accept returns on:

• Sale items

• Gift cards

• Fuel

• Paint/Thinners

• Rocket Engines

 

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Exchanges
For the fastest service, return your item (once approved), and place a new order for the replacement item.

 

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Refunds
Once we receive and inspect your return, we’ll let you know if your refund is approved. If approved, your original payment method will be refunded within 10 business days.
Note: It may take additional time for your bank or credit card provider to process and post the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, contact us at pchinfo@pchobbies.com