Do you love RC cars/trucks, planes, and heli’s? Think it’s fun to talk to other hobbyists and help them decide what vehicle is perfect for them? Get paid for doing what you love at Pacific Coast Hobbies!
Pacific Coast Hobbies is looking for a motivated self-starter to answer inbound sales calls on our direct-to-consumer sales team. This job requires excellent oral and written communication and a strong desire to provide great customer service. Experience with radio control vehicles is desirable, but not required.
The Consumer Sales Representative is tasked with being the primary contact point for consumers purchasing directly from Pacific Coast Hobbies. Sales Reps will provide support to our customers primarily through inbound phone inquiries, but will also communicate with customers through other methods including email, chat, and on forums as directed.
While sales is the primary function of this job, the ultimate goal for individuals in this position is to assist customers in any way they can and to resolve issues and answer questions without requiring the customer to be transferred to another department. Therefore the sales rep may be answering questions outside of their normal range of duties, including but not limited to: explanation of fraud, shipping, international, and other policies; tracking of packages and canceling orders; fielding basic technical use inquiries about products; and assisting customers with the use of PCHobbies.com or other sales channels managed through the On-Line Division such as Amazon, eBay, and the like.